Messenger Marketing

Automate your customer service with AI-based Chatbots that answer questions, promote new products and help close sales 24/7.

Connect. Engage. Automate.

Customers like answers. Instantly. They want to ask questions and have someone or some thing answer them. Now you can with Messenger Marketing.  Contact us to learn how to drive new sales and build your customer base using Ivy’s AI-based chatbots. Become more customer-centric with a bot. It’s a seamless way to have ongoing, two-way communication with your customers.

67% of U.S. Millennials said they are likely to purchase products and services from brands using a chatbot.

60% of consumers expect brands to respond to their query within the hour.

56% of people would rather message than call customer service, and 53% of people are more likely to shop with businesses they can message.

Connect Chatbots to...

Websites + Apps

Our machine-learning-based chatbots help customers save time when they visit your E-commerce website or mobile app. According to Forrester Research, 63% of customers will leave a company after one poor customer service experience. And almost two-thirds will no longer wait more than 2 minutes for assistance. With a custom chatbot you can decrease the churn of shopping cart abandonment and close sales with an interactive, conversational experience.  Let us help to align your  clients’ digital shopping experience so they check out, not check off.

  • 7-25% boost in online sales

Facebook

Ivy Chatbot can create a custom Messenger Marketing bot for your Facebook business page that serves as your customers deeply. It can promote new products, recommend existing products, take orders, deliver exclusive news, and share your brand’s content. 

  • 80% open rate
  • 65%+ click-through rate

WhatsApp for Business

Allow Ivy Chatbot to help you engage with global customers on one of the largest messaging platforms with a custom number and API connection.

  • 40% more responses on Whatsapp

Twitter

No more missing mentions and key moments on weekends or after hours. Use bots to answer questions, for social good, live chats, and to escalate issues to key stakeholders in real time.

  • 19% lift in customer satisfaction

What You Get When You Work With Us...

  • Thorough review of your company and its sales funnel
  • Conversation flow design based on objectives
  • Writing of conversation script
  • Natural Language Processing (NLP)
  • Installation and management
  • Analytics for KPI benchmarks

FAQ

Chatbots provide automated responses to frequently asked questions in a natural, intuitive question-and-answer conversational style.

There are three types of chatbots:
Conversational chatbot

Uses similar language that we speak to create a more natural conversational flow between bot and customer. Conversational chatbots typically collect basic information (e.g., name, email, cell, what do they need help with), and keep customers engaged until a live customer rep takes over the conversation. They are used for customer complaints, returns, tech support, etc.


Transactional chatbots

Perfect for engaging customers about products you want to sell to them. They guide the customer through various checkpoints to make recommendations and help to convert the sale without ever speaking to a live customer rep.


Predictive chatbots

The most advanced and are used based on prior learning from the previous bots. Predictive chatbots help to analyze how users might react next based on how they’ve used the bot previously. They can recommend products based on purchasing history, for example.

Ecommerce for:
-Airlines
-Cosmetics
-Haircare
-Hotels
-Fashion
-Restaurants
Marketing for:
B2B services 
B2C services

Bot creation takes anywhere from five to 10 days, depending on the complexity.

© 2020 Ivy Digital, LLC

  • Research Sources: Chatbot magazine, Chatbots Life, Hubspot, Facebook
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